RETURNS

• Returns on items eligible for returns are accepted within 365 days of receipt.
• Items must be returned unopened/unused in their original packaging.
• To return an item call us on +91 92664 96660 or drop us an email at hello@thebetterhome.com, and we will ship you the replacement right away.
• You exchange the product with a new pack of the same product, or any other product of the same or higher value.

CANCELLATION POLICY

• Request to cancel the order will be accepted only if the product has not been shipped by us on the date of the request. If accepted, you will be entitled to get a refund of the entire amount.
• If we receive a cancellation request after the product/s has been shipped by us, cancellation request will not be accepted.
• The Better Home reserves the right to cancel or refuse to accept any order placed due to various reasons like no availability of stock, pricing errors, factual errors or problems identified with the personal/financial details provided etc.

REFUND

• If you do not wish to avail the replacement, we will issue a coupon of the same value to the customer to be availed within a specified time period mentioned on that coupon. This can be used to pay your subsequent bills on the Website.
• In case of prepaid-orders being cancelled/returned the amount to be refunded shall be paid through the original source. We credit the money back to the Payment Facility used to pay for the order which can take up to 10 to 15 working days to reflect in your statement.
• COD orders will be refunded to the account details submitted on the Website while requesting refund.
• In any of the above case delivery charges are non-refundable.
• Under no circumstances, will you be entitled to a cash refund.