FAQs
Order cancellation process
You can cancel your order from the tracking page by clicking on the ‘cancel order’ option
You can cancel any order before it is dispatched from our warehouse which usually takes 12- 24 hours after the order is placed.
No, shipping charges will not be refunded if the order is canceled.
Editing your order is not an option currently.
Orders already in transit cannot be canceled.
Refund, exchange, and return policy.
You can place your return request from the tracking page. The link for the tracking page will be sent to you on your registered whatsapp number. Please ensure that all items returned have original tags and are unused and undamaged
For COD orders, the refund is provided as a payout link on your registered whatsapp number which you have used at the time of order placement.
We offer replacements for some of our categories. To raise a replacement request you can drop an email to our customer service, and they will guide you through the process.
You can place a return request up to 7 days after receiving your order.
Refund will be credited to your source account within 7 business days.
Yes, you can return a part of your order.
Process of changing address and phone number
You can update your address or phone number by sending an email to our customer support with correct details
Order related questions
If you receive a damaged or used product, contact our customer service immediately. They will provide you with the resolution accordingly.
Orders can be placed through our website by adding items in the cart and then proceeding to checkout.
Order tracking and delivery-related questions
We will send you the tracking link once the order is confirmed. You can track your order using the same link.
Delivery times vary by location but it generally takes 3-7 days to deliver an order.
We try our best to deliver your order on time. In the rare case, it happens that the order has been delayed. For that, our support team will be in touch with you through emails or tickets. A new delivery timeframe will be shared with you.
No. We cannot delay the delivery of your order.
If you miss a delivery, the courier person will attempt to deliver again and a maximum of three attempts will be made to deliver your order.
Contact details of the delivery agent will be sent to you once your order is out for delivery.
Payments
As of now, we do not have an EMI option available but we are working on it.
We accept credit/debit cards, net banking, UPI, wallets, and COD as payment modes.
Ensure a secure connection, verify payment details, and avoid sharing sensitive information.
You will receive a confirmation message via email and whats app after your payment is successful.
Contact our customer service with your transaction details in any such case.
Warranty
Please scan the QR code that you have received on the product label to register your product warranty.
Contact our customer service with proof of purchase and product details to claim a warranty.
Warranty is provided on some products of the following brands
- Clownfish
- Savya
- Clownfish
- Fumato
- Cheston
- Candes
- Dash
- UMAI
The warranty covers manufacturing defects. It does not cover any physical damage.